Consultation Draft
CODE OF CONDUCT FOR DRIVER TRAINING LICENSEES
Introduction
The purpose of this Code of Conduct is to establish and communicate a set of principles and
guidelines for the proper conduct of driver training instructors, driver training schools, and
instructor training facilities licensed under Division 27 of the Motor Vehicle Act Regulations
(the “licensees”).
As part of their application and renewal processes, applicants and licensees sign and return a
copy of the Code of Conduct to the Insurance Corporation of British Columbia (“ICBC”),
indicating that they have read and understood, and will comply with this Code of Conduct.
Driver training schools and instructor training facilities must review this Code of Conduct with
new employees during onboarding and annually with all employees.
A breach of this Code of Conduct by licensees may result in the suspension or cancellation of a
driver training school’s road test booking privileges or further action being taken against the
licensee under Division 27 of the Motor Vehicle Act Regulations.
Anyone who believes a licensee is not following this Code of Conduct is encouraged to contact
ICBC.
Posting of this Code of Conduct
Driver training schools and instructor training facilities will post a copy of the Code of Conduct
that is clear and legible, and keep it posted, in each place of business, including the business
website, and in all driver training vehicles, where it will stand out and be easily noticed by
customers.
Note: Confirming feasibility of providing driver training schools and instructor training facilities
with Code of Conduct stickers to post in a conspicuous place in their driver-training vehicles.
The sticker would include a web link to the Code of Conduct and a QR code.
The Code of Conduct
- Licensees will comply with the Motor Vehicle Act and its regulations and
any other relevant and applicable law. Licensees will also immediately notify ICBC
should they be charged with or convicted of an offence listed under Divisions 27 or 28 of
the Motor Vehicle Act Regulations, or receive a driving suspension or prohibition. Licensees
will also not aid, abet, counsel, or overlook an illegal act by another licensee, agent or
individual.- Licensees will act with honesty and integrity recognizing that they are in a
position of trust and authority. This means that they will not:
act in a misleading or deceptive manner towards customers
threaten, harass, physically or verbally abuse customers, other licensees, or ICBC
employees or its agents
use alcohol, cannabis, or illegal substances while engaged in driver training
allow customers to drive while affected by drugs or alcohol
accept or solicit bribes or facilitate the bribery of ICBC employees or agents
improperly use their position or knowledge as a licensee for personal benefit
Examples of misconduct
Selling or assisting with the sale of a road test appointment
Attempting to influence the outcome of a road test by offering gifts or other benefits
to a driver examiner or any other ICBC employee or agent
Promising a customer that they will pass a road test - Licensees will treat all persons equally and with dignity and respect. This
means that they will not discriminate against a person because of the person’s Indigenous
identity, race, colour, ancestry, place of origin, religion, marital or family status, physical or
mental disabilities, sex, sexual orientation, gender identity or expression, or age, pursuant
to the Human Rights Code.
Examples of misconduct
Refusing service to a person because they are Indigenous
Swearing or making obscene gestures or actions in the presence of customers or while
conducting driver training
Making comments or displaying pictures or written materials depicting racial or
sexual stereotypes or other demeaning content
Making suggestive or derogatory comments about a person’s physical appearance,
racial or ethnic background, sex, gender identity, or sexual orientation - Licensees will not engage in sexual harassment or inappropriate touching
and will not conduct themselves in manner that could be construed as
sexual harassment.
Examples of misconduct
Unnecessary familiarity with customers such as deliberately touching the customer for
any reason other than a safety maneuver (such as to avoid a crash)
Making offensive jokes, lewd comments, or using offensive language
Displaying pictures or written materials that can be interpreted as offensive or
obscene
Initiating communication of a sexual nature or asking questions about personal
relationships - Licensees will conduct themselves professionally and will strive to
strengthen and uphold public confidence in the driver training industry. This
means that they will:
protect the health, safety and wellbeing of customers and other road users
comply with all Government orders related to public health and safety
serve the public with promptness and courtesy
maintain proper standards of dress and personal hygiene
ensure driver training vehicles are safe, clean, tidy, and smoke-free
This means that they will not:
use substances that may affect their ability to conduct driver training, including
drugs, alcohol, cannabis, or medication
conduct themselves in a way that could diminish the reputation of the driver
training industry, other licensees, or ICBC or its agents
deliver or advertise driver training for which they are unqualified or unlicensed
allow private interests to improperly influence professional conduct
Examples of misconduct
Permitting a customer to speed or make unsafe driving manoeuvres during lessons
Speaking negatively about another licensee to gain a customer’s business
Making representations that may be damaging to the reputation of ICBC or its agents
Engaging in public confrontations with customers, other licensees, or ICBC employees
or agents
Smoking, including the use of e-cigarettes or vaping, or allowing others to smoke in a
driver training vehicle used for lessons
Having customers stop at coffee shop or restaurant that licensee has an interest in
Running errands or conducting personal business while instructing - Licensees will support road safety and the provision of driver licensing
services to British Columbians. This means that they will not undermine road safety
by disrupting the testing and licensing of drivers.
Examples of misconduct
Teaching customers the test route rather than teaching how to drive safely
Conducting practical training in driver licensing office parking lots during office hours
Interfering with driver examiners, examinees or road test vehicles during testing
Soliciting business at ICBC offices
Using a device to record an ICBC road test route or anyone taking a driver
examination
Distributing, circulating or publishing video footage taken of driving tests from in-car
cameras
Sharing photos, audio or video recordings, drawings, notes, or other representations
that could undermine the integrity of ICBC testing
Requesting or directing a customer to request a specific driver examiner - Licensees will not disrupt, undermine, or interfere with ICBC’s road test
booking process. This means that they will fully comply with ICBC’s Road Test Booking
Terms and Conditions.
Examples of misconduct
Booking or maintaining a booking for a road test appointment for a customer who
does not need a road test or appointment
Using a customer’s keyword to book an appointment for a different customer
Failing to promptly cancel a road test appointment when the customer for whom it
was booked no longer requires a road test
Disclosing a customer’s driver’s licence number to ICBC to book an appointment
without obtaining that customer’s written consent beforehand - Licensees will protect the privacy of customers and safeguard any customer
records they possess or control. This means that they will not:
use customer information without their knowledge and consent
use customer information for a purpose other than for which it was collected
share customer information with a third party without the customer’s consent
Examples of misconduct
Recording a customer without the customer’s consent
Using a customer’s information to reserve a road test appointment for another
customer
Discussing a customer’s road test results with ICBC employees, without the customer’s
consent
- Licensees will act with honesty and integrity recognizing that they are in a